I made reservation weeks in advance, they told me ...

I made reservation weeks in advance, they told me that check in time was at 4. We arrived at 4:45, the check in girl told us that our room wasn't ready yet they had to put pillow cases on the pillows. So we waited in the lobby, 30 mins later I asked again and our room still wasn't ready, so we sat in the lobby and waited again. In the process of waiting over 100 military people were checkig out and other people were checking out as well
after they had just checked in. We over heard several conversations that they had bed bugs. One couple told us that they went into 3 rooms and they all had bed bugs in them and in one of the rooms it had blood on the wall. By now it's 6:00 p.m. and we are still waiting for our room. So I went to the counter to cancel my reservation and they were rude and still charged me 50 dollars cancellation fee even though they were infested with bed bugs. When I was asked why, I told the service rep because they had bed bugs and I had been waiting for over an hour for my room. He asked how do I know if I had never been in the room yet. I said I don't need to go in the room when I have been sitting in the lobby and clearly seen and heard people talking about the bed bugs. The other rep stated that she called me on my phone to let me know our room was ready but I never received a call from anyone, and why would she call me when she asked me to wait in the lobby. I drove all the way from Maryland for this disappointment. I don't reccomend this place to anyone.