First let me say that the vet seemed very knowledg...

First let me say that the vet seemed very knowledgeable and I have complete faith in his abilities. My complaint has to do with customer service. My dog ate rat poison, so, I called the emergency line. It's a recording and I received no reply, so, I drove 30 minutes to the clinic. 10 minutes before opening, we spoke to the receptionist in the parking lot. She said they would open at 8:00am. At 7:55, they opened the door, turned the sign to open and said if we wanted to be seen now, there would be an additional $75.00 emergency fee because we were outside of normal business hours. Remember, I called the emergency line - no reply. We checked in and the vet walked in - perturbed - at 8:10 (normal business hours). The back of the poison box says to advise your vet of the use of a particular blood clotting vitamin . I did this and the response that I received was,"Yes, I know that. Now, you can stop doing your research and let me treat the dog". So here's the deal, I don't go to the vet expecting free service, and, I know that there is an emergency fee outside of normal business hours. What I want is care for my pet. Just take care of the dog, take the money and treat people respectfully. In the end, he said, normally people call the emergency line and he tells them how to treat this situation at home so they don't have to come in. SERIOUSLY!!! I CALLED THE EMERGENCY LINE!!!