Alright- I don't write reviews but I was obligated...

Alright- I don't write reviews but I was obligated here and for good reason. My daughter left her pillow that is her "lovey" (passed down for two generations, yea I know we love pillows a little too much) anyways, we left it there, it was left in the sheets. Neil at the front desk went above and beyond including chasing laundry carts and digging through them to find the pillow. Thank you Neil! That's real customer service that goes above and beyond.

Hope that the management staff is aware of the gem they have in Neil. He embodies what the Hyatt is all about.

Regarding the rest of the hotel, we actually are locals and pay to stay here at this hotel simply because it's that great. We haven't been in 3 years and we were excited to see all that's been added including a new lazy river and some awesome water slides. We have 3 kids (all under 6) and it was great. The hotel does a great job of creating a kid friendly environment without sacrificing the stay of the rest of the guests who don't have kids.

In general the staff is overly friendly, as I mentioned the situation with Neil and him going above and beyond. The one gentleman (didn't get his name) who helped us with our bags helped to get our car loaded and in all was great as well.

In short, we will most definetly keep coming back to the Hyatt and glad we live so close to be able to do so!