I blame myself not believing the google review whe...

I blame myself not believing the google review when sending my lens. My lens was in their facility for repair for one year now. Today is Dec 5, 2016. Still no sound of it. I even called the VP to ask for help. He pushed the repair, but now it stuck at payment. After one year, my Credit card went expired, and I sent them a new CC information. Now I am stuck here. No one, is replying me. T_T. I want to cry, but to whom do I cry to? Where is justice in this company?
Help me. Is anyone who can help me? I want to sell all my Leica gears. This is not a nightmare,. This is reality, the worst reality I have been to. My $3000 lens is at somewhere I can not reach. And I don't know when I will have it back. Can I call the police?