Horrid. Absolutely horrid experience. I have been ...

Horrid. Absolutely horrid experience. I have been renting for the past five years and never have had such an awful experience than I did working with The New House Company. Misinformation between the realtor and the broker, given different stories and costs associated throughout the entire process and the lack of communication is appalling. I would contact the realtor (I'll save the name) and potentially not hear back from her for multiple days as she doesn't answer her phone, only text. When we finally got the information we needed we had to pay the security deposit just to see the lease document. That was weird, but I continued. On the document was hand-written clauses by I assume the landlord which contradicted all of the information I was told by the realtor. At the end of the day it was too nitpicky (understandably the landlord probably got screwed previously) however, it seemed like we would repair everything in the home while the landlord owned the title, profited off us while doing nothing in return. Might as well have bought my own house. When confronting the broker we received untimely responses and unprofessionalism. When asked to coordinate with the landlord on requests it took over five business days and us reaching out to even get a proper response. We called it off, it was sketchy and I couldn't work with this company. My alarm warnings were going CRAZY!

We asked the realtor for immediate return of the security deposit which she agreed to with distain. It took two weeks and we still didn't hear anything back. I reached out AGAIN. And got a response from the broker. Seems like the realtor (not surprisingly) didn't pass off the information to the appropriate individuals to return the deposit. After I demanded the deposit back it was done in approx. four days. The fastest effort I've seen by this group. This company took over three weeks to do what competitors can do in two days. It put my family in a bind as we moved halfway across the country and if I could do more than a review I would. Cannot recommend enough to stay away when renting. They might be better when purchasing a home, but I wouldn't recommend putting your eggs in this basket.