Kathy Gatley

Review of The Neat Company

I want to let the Neat company know that their emp...

I want to let the Neat company know that their employee named Paul was the only reason I did not cancel my membership today. When I told him why I was going to cancel, he asked if he could help. He solved the problems I was having in a few minutes vs multiple phone calls and endless time talking with techs over several weeks. I had support staff times 3 trying to log into my computer with me and all to no avail. No one helped me. I wanted a simple solution and Paul gave it to me. So I didn't cancel my membership today. You need to reward him in some way. I was so fed up with your company and the new software, I was done with you. He saved the day!