The customer service is horrible, wait on hold for...

The customer service is horrible, wait on hold for over an hour and when they answer, rude, tell you they will call you with scheduling and never receive a call. I wonder how anyone can write a good review for this company. Bought and paid for Gazebo with Sam's Club in February 2021. I have this in my garage - can't park in my garage because the packaged boxes are in there waiting to be assembled. Calling every day and hold times are well over an hour to the point where you give up and hang up. This is extremely frustrating. It is now April 9, 2021 and have yet to get this scheduled. I will be contacting the BBB.