Not happy with this practice at all. I don't even ...

Not happy with this practice at all. I don't even know where to begin to express my dissatisfaction with this place. I have had 3 cats that have been going to this practice for more than a year now. And most recent incidents there have made me inclined to move them elsewhere. The new practice I'm at is slightly more expensive however I would rather pay the extra cash than see animals suffer or anymore mishaps take place. Nevertheless, I can't say ABVC are a cheap practice despite being run like one. Firstly this place is like a cattle market, animal in, animal out with no real care or concern for the pet itself. There is one good vet and one really good nurse in the whole practice and apart from that I wouldn't rate any of the others highly at all and they're probably more than 5. Well at least every time I go we see a different vet and most of them are stern and cold hearted. The new practice I'm taking my cats are a massive difference. I've never felt more comfort knowing my pets are in safe hands and with vets and nurses that actually care for the animals. Whereas in ABVC you can see there only there just for the job itself. There is no ' bedside manner' to the pets themselves or the owners.
The reason I eventually moved my cats to another practice were because of 2 incidents within the practice that were the final straw. First one being my kitten was microchipped and 2 weeks later the chip couldn't be found and she had to be chipped again. How does that even happen?? Apparently my kitten was one of the unlucky ones and these things happen. I have to mention I've had cats all my life 3 in the past and 3 now and such things haven't happened until I came across this clinic. Funnily enough the same kitten was then 'unlucky' a second time 3 months later.
My poor little kitten went in for a routine procedure - spaying (800 dirhams) and has now been kept within a clinic since for the past 3 weeks. Now I can't confirm whether the initial op was badly done initially as I'm no expert but what I can tell u is that the aftercare since has been shocking!!! The initial cut wasn't a clean cut and after 4 days the wound opened, when I noticed the open wound I called the clinic immediately at 9am, I was told to bring her in at 2pm and even after asking whether it's ok to leave her open for that long the receptionist confirmed it would be fine. However, when we arrived she had a high temp and an infection due to the opening of the wound apparently being open for so long!!! Not only this, the vet who attended to us very comfortably blamed our care for her for the reason the wound opened. Now whether he actually thought that or not that's not for him to point the finger and as far as I'm concerned he was completely rude and cold towards our cat and us and we were upset to see her in such a condition even regretting getting her spayed. what I can tell u is she was monitored by my husband and I day and night. Hence why I noticed the open wound asap. He also told us that such cases are rare and he's never seen something like this before - seems like a common theme in this practice, where one cat gets all the bad luck. Unlikely I think there are many more animals who have been 'unlucky' in this practice given the fact that one animal I know of has such bad luck so far. Anyway she had to be reoperated on. And after coming home to us she was still unwell, sleeping all the time and very quiet. We had to take her back yet again. At this point, again being no expert, I had ask if she needed pain relief. Isn't that common sense??? She was then given an anti-Inflammatory with pain relief and antibiotic changed. Sadly, the wound started the open again and by this point I had lost my patience and trust in this clinic and have now moved to a much better practice where she is being properly looked after. Despite having to pay a lot more money since by moving and a lot more than the cost of spaying it has been worth every Dirham to help get the wound closed and her back to health. I will never go back to this practice ever again with any of my pets