Connor Lewis

Review of Peninsula Subaru

Fair pricing, great sales team, acceptable finance...

Fair pricing, great sales team, acceptable finance team. Purchased a CPO 2016 Subaru Legacy 2.5i Limited. I worked with Garrett over the course of a couple of days to test drive the rig, talk in detail about Subaru, and negotiate a deal. I never felt pressured by Garrett to make a purchase I wasn't ready for. He was quick to reply to my questions via text and email as I had them. The price was fair--not great--but fair. And that's important. I did receive a discount, which I appreciate, and landed slightly below list price. I definitely felt heard, like my opinion mattered, and that I was a valued customer. We all know there is a profit to be made--it's sales after all--but I did not feel bamboozled. Only critique would be around experience with finance. I'm a local Branch Manager for a national bank, so I'm in the business of sales and understand the sales process. However, the markup for GAP insurance is significant. And, the pressure to purchase an extended warranty beyond the INCREDIBLE 7 YR/100,000mi warranty was annoying. I didn't bite. Even after several questions, which pressed for specific objections. That part of the experience, unfortunately, stands in contrast with the sales team up front. With that said, I'll secure my own financing next time because I will be back again. I will do business with this dealership personally again and I'll be sure to recommend Garrett and sales team. Looking forward to a strong partnership with this Subaru team!