Sarah Shirkey Review of Radisson On John Deere Commons
This was my second time staying at the hotel in 2 ...
This was my second time staying at the hotel in 2 years. It's very close to where I do occasional work and my client puts me up for convenience. The first time my experience was fine but they charged the room fee to my credit card rather than my client who reserved the room. This time I asked that they not take my credit card due to the previous issue, they insisted it wouldn't be charged for the room but they needed to hold it for incidentals, she made a note in the room reservations to make sure. The next morning I was told they charged my card and had no record of the card used to make the reservation to reverse it and recharge to my client. I ended having to call my client and they volunteered to come down to get it fixed. Now the rooms. Rooms are fine but they are having an ant infestation right now. I got to my room, unpacked some things, took a shower and got into bed, only to discover a couple of small ants on the covers. I moved to the second bed and tried not to think of it and pretty soon that bed had them too. I called the front desk and they moved me from floor 2 to floor 3. It was 11 at this point and I just need to get some sleep so I got into my third bed if the night and the sleep number remote want working. Bed was set pretty hard. I was so frustrated at this point but couldn't bring myself to try my fourth bed, so I did my best to get some sleep. Ended up finding ants on the nightstand in the morning. Most of the people I talked to about my issues did seem apologetic but but not overly concerned with making it right. Just a couple of embarrassed apologies. No refund to my clients. Also, the eggs at breakfast are pretty bad.

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