Kevin RudulierReview of11 Bridges
I encourage everyone to read the 1 star reviews ab...
I encourage everyone to read the 1 star reviews about 11 Bridges Campground and the responses from the management!! After our experience camping here this weekend I can say that every 1 star review I have read is accurate and the attitude coming through on the responses from the management is a direct reflection of how they will treat you if you choose to stay there. I wish I would have read the reviews before booking to save myself the headache of dealing with the people who run it. The owners will likely bury their own business with their abrasive attitude. We were greeted with hostility from the first moment we showed up.
They will also charge your credit card for whatever and however much they deem fit after you leave without talking to you first, as I have read from many other reviews. We were charged an $80 cleanup fee for some sunflower seeds on the ground. We didn't realize at the time this was in their policies, we were just told to 'sign here and initial here' on the paperwork checking in as is the case when checking in anywhere else. I have never seen this policy at other campgrounds, so naturally didn't think twice about it. With the management bent on charging a cleanup fee for a policy not seen at most camp sites, they should be doing a better job of outlining this when checking you in. After calling to try to talk about how high the charge was and to see if they would consider reducing it a bit, I was hung up on. I even called back to say I don't want a fight and that I would like to come back in the future if we can resolve this, but the lady would not answer so I left a message saying that instead.
I'm expect there will be some response to my review from management saying that I'm wrong and they are right, after reading the other reviews. All I can say is that my experience matches the many other terrible ones I have read and I will never be back to this campsite unless management is willing to work out the size of the fee they charged me.
Update - after negotiating a refund, they responded here saying this was resolved then charged back to my credit card the amount they refunded. These people are absolute crooks and their actions are completely fraudulent.

Comments: