Jenn Robertson

Review of Goodwill Industries Lane and S...

My husband, who is a disable veteran , his service...

My husband, who is a disable veteran , his service dog, Niko, and I were visiting Eugene, Or when we decided to check out the local Goodwill at 1010 Greenacres. While in the store, Niko became ill and vomited. My husband apologized profusely to several employees and offered to clean it up. Shortly after that, the store manager, Ed approached us and stated that we need to leave the store because our dog made a mess and he wasn t completely trained. My husband explained that Niko was trained but that he had gotten sick, which is not something anyone could control. We attempted to continue our shopping, Ed was never far behind us. At this point it felt as if he was following us. The store was crowded and my husband stumbled stepping on Niko which caused Niko to reactively bark. It was a quick bark and was not directed at anyone other than my husband. Shortly after this, Ed approached us and very loudly began berating my husband. Ed stated that our dog had barked and growled at a customer and must leave the store. My husband attempted to explain what happened but Ed continued to berate my husband stating out dog wasn t trained. Niko is very trained and was doing his job. My husband was humiliated by Ed causing such a scene and we left the store.
I called the store and asked what the mangers first and last name was. The lady who answered wanted to know why I wanted the information. As I was explaining to her that I wants to file a complaint she hung up on me.
We will NEVER visit this store or would we recommend it to anyone. For a store that claims to support people with disabilities you would think they would provide better training. Thank you Goodwill and Ed for humiliating my husband. Your support means so much (sarcasm)