Kay Bormann

Review of Cristal Resort Hotel

We have long considered how we should rate this pr...

We have long considered how we should rate this property. One should not start from European conditions, but in the end a very proud price at European level is called for this accommodation and also in the restaurant. And after we were able to experience in Stone Town that service is not a foreign word, this resort can still be VERY peaceful with 6.2 stars. You shouldn't expect a luxury apartment, but at least excellent service!?!?!? First the positive: A really very good location on a wonderful beach. You can't get anything like it in Paje. The loungers, insofar as you get one (this is due to the "I reserve early in the morning times a lounger" tourists) are very comfortable and the umbrellas provide wonderful shade all day long.
Now to the negative: On the edge (not included in the evaluation): - the toilet flush was leaking and accordingly the toilet and the area in front of it was always under water - water was only temporarily available - the air conditioning system was always trying but unusable ( regardless of power outages every 15 minutes) Now to the real problem: Here European prices are called up and the staff has an attitude that is second to none. -Before the first drink, it takes 40 minutes at dinner -We complained several times, nothing happened -When they tried to eat, we tried a rice dish as Pad Thai (a traditional Asian noodle dish) -in the end we left the restaurant after we left 30 minutes without success waiting for our bill At check-in there was no change, but we were promised this, it will not be forgotten. Nobody knew about it when they checked out. But to top it all off, we ran after our taxi (mind, the only time we saw the staff run) for $ 1.50 that were forgotten to charge us. Conclusion: location great, service and breakfast flop. Book this accommodation with a great location but go somewhere else (recommendation B4 or Mr Kahawa). Much joy!