Husband and I went here last year in November for ...

Husband and I went here last year in November for his birthday. Spent the weekend and paid out of pocket. Hotel was easily seen from the road and parking is free. Dunkin Donuts in the lobby and the hotel is Handicapped accessible. Check in front desk was efficient and kind. Casino was running under COVID-19 restrictions. Which meant limited bar seating. My husband and I went up to the bar to get a drink and the bartender told us we had to split up and come to the bar separately!! We are in our 50 s and 60 s so I thought he was joking I said we are married and he said that didn t matter or go over to the other side of the bar ok so we did that together and went to the other side of the bar..then we tried to charge to the room and he said that we had to write down our information ok we ask what information do you need he said everything room number name driver s license number we ended up paying cash. Revolution chophouse saved this weekend for sure. Great food and very delicious but pricey. Over the weekend stay I woke up at 3 am to use the bathroom and when I turned on the light a cockroach was crawling across the mirror!! My first review I gave five stars thinking all I had to do was communicate my experience and they would comp our next trip since I paid out of pocket for this weekend. I told them the suite I was staying in at the north casino tower so they could have the area sprayed. Toshiyonna Speight informed me that she would not comp both nights that she would only comp one night and the next night was out of pocket for me after sending an email promising for our next stay to be complementary. My husband and I were disappointed in the customer service at this hotel. We were asking to be comped two nights and they would only give one but the cockroach had a two night stay! lol. I wouldn t go back to this hotel although we had a fabulous time together! Oh also wanted to add that we tried to get a players card but the establishment was changing names/owners/management and no one would issue us one (not the cage or dice table and pit bosses)therefore at the card tables you are not aloud to bet more than 250.00 per hand and you can not play multiple hands at once without a players card therefore we could not get rated. We are gold card members in Vegas and others.