Fred Liu

Review of Lipton toyota

This place (as well as Toyota) is dishonest. They ...

This place (as well as Toyota) is dishonest. They are the archetypal of using the warranty loopholes they created for themselves to cheat customers.

I have a 2018 RAV4 with about 22k (due to the pandemic, not much driving in the past year). Then couple of days ago the driver side rear wheel stopped turning. I had the car towed to Lipton Toyota and the diagnosis is all four breaks have rusted and they are considered "normal wear and tear" and are not covered under even the standard 36k/3yr warranty.

My car is just a month and half out of warranty.

I knew they were cheating me because if you have a car sitting for a while, there will be rusts on the brake disks. Just look at the new cars at the dealer lots. My car sat in my garage for a week since the last time I drove it. The inside of the rim has a lot of grease accumulated on the rim wall. The other 3 wheels are clean and no grease. This indicates there is some kind of leak of brake fluids.

But "wear and tear" is their diagnosis. I'm not an auto mechanic and I don't have the tools and equipment to dispute their diagnosis. Clearly they knew this warranty loophole and used it to swindle customers.

I called Toyota and you can guess the response. They don't care about their reputation.

Has anyone driven a car with such low mileage that needs to have 4 rusted brakes replaced? They knew if they found fault with the brake, then it would be hard for Toyota to not to compensate for the repair although it is just out of warranty. If they did that, they had to make a lot less money because Toyota wouldn't have paid that much for the warranty work. So they used this warranty loophole. Toyota knows what the dealer is doing and may be even the one encouraging dealers to swindle customers.

If anyone at Lipton Toyota reads this, they know who I am. Sure enough, I'll not go back to this place again.