Rebecca Alcantara

Review of Fossil Rim Wildlife Center

I was so excited about taking my parents who we ha...

I was so excited about taking my parents who we had not seen in 2yrs to this place. They had never been to or heard about anything like this before. I had been years before when they had recently added the giraffe's but we didn't get to see them bc there had recently been a lot of rain so they were put up. The price of everything was so expensive. It was also about a 2hr drive. I had called the day before and asked if the giraffe's would be out and I was told yes. We get there and I ask again and I was told yes we would have full access to them. I also had asked about doing the tour on the tour trucks/busses and was told they wouldn't have any available for another 2hrs. Well we couldn't wait that long I have a small child with me. So we went ahead in our car. We were given a tiny bag with a small handful of food not even enough for everyone in our car to feed an animal. On the way to the restaurant/ store we saw maybe 2 animals donkeys and deers. At the store we were talking w the guy and were telling him how upset we were over the animals not being out and it seemed as if most of the roads had redirected us out and away from a lot of areas. I asked again about the giraffe' s and he said oh yes when you leave here you can take this road that goes right up by their enclosures and will be able to feed them. So we left and again all the roads were mostly blocked off taking you out away from them. But then we seen this tour bus that had been behind us (so much for their 2hr wait!!!) Which had upset us knowing we could have been on it! And it took this road that had been closed off right up next to their enclosure so I thought ok I will follow them. I get behind them and then another tour truck comes in behind me the one in front of me gets on a bull horn and starts yelling at me to leave very rude like and it was completely embarrassing as I start to try and back up the 2nd truck also gets on a bull horn and is even ruder literally screaming at us that we didn't belong and that area was only for tour trucks and we would need to pay for it! As we were leaving we saw everyone on both tour buses each hand a bag full of food and as much as they had in a bag you knew it was a lot more then the wimpy bag we were given. As we were finishing our drive thru we still had not seen but a total of 4 types of animals. We had also seen another car having more then 1 bag. As we got back to the front I went in and tried to talk with them about what had happened and we were told to call the main number. So I did and it was a week later someone finally returned my call but I had missed it. I called 4 more times and have never been able to speak to anyone about this! I'm writing the review today although our visit was in April bc my son wanted to go feed the animals but I will not ever go back to this place! My father unexpectedly passed away 1mo after this and it saddens me even more to have been left with this nightmare of a wasted trip to Fossil Rim with him.