Charlie Hooper

Review of Lincoln Lightouse

This is my review copied from a different letting ...

This is my review copied from a different letting agency reviewing website (and shortened), I have posted it here too to make it clear to the public how abysmal my experience with Lighthouse was and to warn others of their poor services.

The first day we arrived, the house was filthy. This was beyond a bit of dirt/wear and tear; there was dirt/dust everywhere, the bins were full, any my room didn't even have a wardrobe or a functioning light fixture. After complaining about the filth and lack of essential items I was paying for I was greeted with a level of sass by one of the agents that was downright unprofessional. When picking up my keys, all I was told was that in my room there was a problem with the light. Then, when I went to ask when I would have any light in my room or a wardrobe for a suitcase full of clothes that I had brought the agents response was "I don't have a crystal ball". You'd expect at least a level of professionalism to follow after a clear case of incompetence. Not at Lighthouse.

Here is an excerpt from an email I sent to Lighthouse with just some of the problems we faced:

Reported issues that have yet to be resolved):
Room 2 - blinds too short to fit window,
Room 2 - damp spots on wall, have been seen dripping (a technician has observed these and made note of them, but nothing heard since)
Room 3 - bed slats broken/improperly fixed making bed unstable (2 different technicians have come in and both told me that that needs to be fixed and that the landlord will be contacted regarding it, but nothing heard since)
Room 3 - loose drain pipe by window
Room 4 - blind broken, several slats in the blind have been broken since arrival (a technician has come round and looked at this, measured the area for a new blind to be fitted and told us that the landlord will be given a quote, but we have heard nothing since)
Garden - concrete slab holding fence up closest to garden gate on left hand side of the garden has broken and fallen off
Upstairs landing - damp spots and bulging of ceiling, as stated above
Kitchen - damp spots on walls
Living room - lack of sealing agent around corner, causing an alarming amount of slugs to come in every day (been reported multiple times in person to the office and shown to an employee upon inspection and to a technician, was told that the landlord will receive a quote and fix it, but have heard nothing since)

Shortly after this email, we encountered mice excrement in our house repeatedly, popping up in places ranging from my room, the cutlery drawer, under the stairs, and - most shockingly - my bed. As far as I am aware the very clear hole under the stairs where the mice were very clearly getting in from was only fixed a month before we moved out, 4 months after the problem first arose.

Not permitted any contact with the landlord after asking several times
Emergency 24 hour contact number not functioning, going straight to voicemail indicating to leave a text but then I never got a response to my text telling me if my problem was or wasn't urgent and worthy of a call-out
Rusty nails poking out of bathtub base
One of the room's mattresses was very badly stained, another had pubes on it on the day of arrival
It took 2 days for an electrician to be called and come round to fix a socket that was *sparking* when switched on or off
It took a week and a half for my room's light fixture to be fixed,
It took two weeks for a wardrobe to arrive in my room

DON'T LET WITH LIGHTHOUSE. The landlord was cheap, uncaring, and unwilling to communicate with us, the house was falling apart, filthy, and lacking necessities upon arrival. Lighthouse staff members are at their best helpless when dealing with a bad landlord who is unwilling to fix anything and, at worst, rude, uncaring, and, quite frankly, useless.

I've never been happier to move house and change letting agents.