Great hotel but didn't feel the initial check in w...

Great hotel but didn't feel the initial check in was up to scratch
The receptionist was obviously quite new, didn't know how to cope, couldn't give us information about the restaurants in the hotel and was a bit glum. Couldn't seem to find a smile.
The two restaurants we've been in so far in the hotel are good, the Waterbiscuit a la carte particularly good. Excellent service and really good food. Garden restaurant also good.