These guys finally accepted my return! Eric in th...

These guys finally accepted my return! Eric in the repairs department is new but cheerful and helpful. He didn t give me any of the hassle that the managers of the other stores did.

The manager of this store, though, doesn t really know what he s doing. First he insisted on getting my street address when he had my PO Box and I even told him the PO Box rejects mail with only the street number. Next the manager insisted on me giving him my password so they could reset the computer. Both Eric and I told him that wasn t necessary. You need a USB drive to re-flash the system; something they definitely had in the service department. Nevertheless, the manager insisted in a rude, unwelcome, and paternally harsh tone.

Once my return was cleared, I waited to at Customer Service for a refund. The manager came by and could see there were several customers waiting but I guess he was too busy playing games on his phone or working his other investments... he walked away and made everybody wait instead of helping.

In all it took 45 minutes to do a simple return of a near-mint laptop and the store manager displayed the same paternal grossness of the other stores.