This was -hands down- the worst experience I have ...

This was -hands down- the worst experience I have ever had at any hotel. I would highly recommend someplace different and would sooner sleep in my car before spending another night there.

The first night our key cards didn t work and we were locked out of our rooms at 11pm. They tried four different sets and none of them worked. The man working continued to answer the phone and assist other people rather than helping our issue first. After an hour of waiting, the maintenance guy finally showed up and claimed a dead battery in the door handle. He said he would be around at 8:30 the next morning to replace it and let us in. He never showed back up.

The following morning, the girl working in the reception office was incredibly rude. She was completely unaware of our issues the night prior. Instead of attempting to take care of the problem, she deflected and accused my mother in law of smelling like alcohol. She also accused us of keeping key cards and not returning the non-working cards.

On top of the rude staff and failed key cards, the hotel was FILTHY. There was an inch of dust on the dressers, lampshades, and ceiling fan. Walking on the carpet in our socks made them black. There was a trail of ants all over the bathroom sink and the shower didn t work properly as half of the water still came out of the faucet. The pool wasn t lit well and the parking lot was littered with trash. Breakfast consisted of coffee, juice, cereal and mini muffins. Hope you re not hungry.

We are still working on getting our money back. We stayed at the Hampton the rest of our visit.