J.C. Allen

Review of Hotel Zoso

I booked a stay at the Hard Rock at the end of Mar...

I booked a stay at the Hard Rock at the end of March 2018. Prior to arriving, I called and modified the dates; I received an email confirming the modification. When I arrived at the hotel a few days later, I had no reservation because the hotel listed me as a "no show" after not appearing on the "original dates." I had to produce the confirmation email to prove that I had a reservation. After waiting for 3 hours for a room to be available, I was finally provided with a room. After leaving the hotel, I noticed a double billing on my credit card - one for the original reservation and one for the days I actually stayed at the hotel. I notified the hotel immediately of the double billing, it was confirmed by their representative and I was told I would receive a refund for the erroneous billing. It has been almost 2 months and I am still waiting for the refund. I am now having to dispute the charge with my credit card company. Will never stay at one of these hotels again.