Bridget Marsh

Review of Suncast

Very slow and very poor service when you try to ca...

Very slow and very poor service when you try to call or email the customer service warranty line. The company is extremely slow to respond and demands a ridiculous amount of documentation (which they already have) in order to get even the smallest part sent via replacemment warranty. I have discovered that the quality of SUNCAST brand products is far less than that of competitor RUBBERMAID. I wish I would have bought RUBBERMAID instead! Unfortunately, I made the mistake of spending almost $1,000 on a matching SUNCAST brand outdoor patio furniture set, matching hideaway hose reels, and matching garbage cans and the quality is subpar. The warranty process is such a hassle that it is not even worth it. Save your money for a company who actually makes quality products and stands behind the warranty. If you expect quality, durability and a company that stands behind their products, SUNCAST IS NOT THE COMPANY YOU WANT!