My husband and I stayed here for our anniversary i...

My husband and I stayed here for our anniversary in Nov 2020.

We stayed at the Lakeside Lodge one bedroom unit. The room was small, there were absolutely zero toiletries other than one bar of soap. I called the front desk to ask for some simple travel sized toiletries to be brought to the room. I was told to go to the General Store to purchase them. (The General Store does not sell travel sized toiletries.) I asked for some milk cups or cream cups to be brought to the room for coffee in the morning. I was told to go buy a carton of milk at the General Store. The bed was AWFUL. I have slept on better beds in hostels. I had to sleep on the love seat for 2 nights. You can hear everything going on in the rooms above and beside you. There were 5 english channels on the TV, no channel guide, no Netflix, no option to purchase movies, nothing.

The Eclipse Restaurant is the only restaurant functioning and works on reservations only. It was completely booked for the Saturday we arrived. So we were forced to have dinner at the Maple Restaurant outdoor patio that had opened just for that Saturday (exceptionally warm weather). Food was average at best. We ordered breakfast to our room which was good, but simple things like condiments were not provided and we had to wait for them to return. We had to pay a delivery fee AND an 18% tip to have the food delivered to our room. We ate at the Eclipse Restaurant the following night and it was delicious!

I received my invoice 2 weeks after our stay and they overcharged me by $100.00. I had to call them to correct it. I received an updated invoice that was totally blank. I have no idea what I have been charged. The resort is totally disorganized - likely understaffed due to covid and poorly managed.

For $600.00 for a weekend in off peak November, I am very disappointed in our experience. Lovely location, lovely staff, and would probably be a great place to spend a warm summer weekend with the family, but based on our experience, I would not return or recommend at this time.