Anh Arsenault

Review of West Edmonton Mall & Fantasyla...

Purchased Family Package for 2 nights which came w...

Purchased Family Package for 2 nights which came with in-room movie. No one explained (not online, not from reception, not from paper promotion or administrative when I called and asked first night of the stay) how much credit or how many movies included until the bill came out and they only took off ONLY 1 movie off a whole stay doesn t matter how long your stay is! This took us us by surprise upon the checkout, we watched 4 movies which costed $100 like half a year of unlimited Netflix, outrageous! Customer service was not helping, only explained when money were taken and not even feeling sorry. I felt this sort of stealthy of them. The place is awesome and family friendly as it has always been. But due to this falsely deal, we definitely won t come back and not recommended anyone with the deal .