Kelsie Bivona

Review of E.G Stoltzfus inc.

I was happy to purchase a new townhome in Locust R...

I was happy to purchase a new townhome in Locust Run, but the customer service my husband and I have received has been lackluster and unpleasant at best. My whole row of townhouses has been waiting for word on repairs to faulty fire proof wood since March of this year. To not have updates at this point and no direction is unacceptable, especially that our 1 year warranty work is on hold until the issue is fixed. Provide updates to your customers on issues. We paid good money for our homes and we expect to be treated better! To date (10/2), there has been zero communication and follow up on the status of the repairs to our home and others. I would not recommend an EGStoltzfus home to others looking to buy from them. We will not be purchasing from them again in the future.