C

Cristina Archila
Review of Tilion

4 years ago

I m giving this space two stars over one for the f...

I m giving this space two stars over one for the following reasons:

1. The beer is worth trying. It was pretty good and I couldn t knock it if I tried and
2. The hostess did what she could to remedy a bad situation.

The reason for such a low rating is:

My partner, my friend and I went there after biking on the Cannon Valley Trail. We thought a fresh beer would do us some good. When we came in the hostess (a woman with a blonde bob length hair cut- I apologize I didn t get her name, she definitely deserves recognition and praise) greeted us and sat us at a table. She let us know someone would come to our table and serve us. We waited a while and no one came. After a while, the hostess came back to check in on us and noticed we hadn t been served and told us she would let the bartenders know we had been seated and come grab our orders. The bartenders never came. The hostess came back again and told us she had told the bartenders to come get our orders and that the bartenders assured her we had been taken care of, but when she came back that third time she said she knew that wasn t true because we had no drinks in front of us and she took our order. She brought our beers to us and even took care of snack orders. The bartender only felt inclined to interact with us when it was time to leave and made sure we paid our order. If the tip could have only gone to the hostess, we have preferred to do just that. What I failed to mention previously is that we were a multiracial group and I can only assume the bartenders refusal to interact with us was based on that, because we were courteous, we were kind and the hostess clearly recognized that and treated us with respect and dignity. Unfortunately, the same can t be said for the rest of the staff. The hostess was truly the only redeeming quality of this experience.

Comments:

No comments