Shahed A.

Review of Grossman Chevrolet Nissan

I wasn't sure if I should give 3 or 2 stars, but I...

I wasn't sure if I should give 3 or 2 stars, but I think 3 is fair.

PROS:
---Responsive. If they didn't pick up, they returned calls and emails within a day. Customer service was received mostly from Andrea, Reggie, Marykate, and Jeff the manager. As I purchased the car without seeing it, Andrea took time to take videos of it for me without me asking.

---I visited their website after giving my deposit, and asked if car delivery and the 3 day return guarantee they have on their site is included. Reggie at first said no and thought I'd have to be charged for it, but then he talked to his manager Jeff to be sure. Jeff honored the guarantee and said it can be included in my purchase at no additional cost. It's a 90-120 minute drive to deliver it to NYC so I appreciate that.

---The advertised price of the car seemed the be a competitive fair price based on my research on car values and autotrader sales. Manager wouldn't go down past that.

CONS:
---Unexpectedly, it took a little over 2 WEEKS to get the car delivered. The car had a recall I told the manager about. He said it would be taken care of after purchase. Fair enough, but I had no idea I'd be waiting over 2 weeks. I spent about $20 to express mail the money as I expected to get the camaro quicker. They first estimated I'd get it last week, then they guessed early this week, and finally they said it'll be delivered the end of this week. Time is ticking on having the top down on this convertible this summer because I had to wait this long. So many wrong estimates. I called insurance to push back my policy 3 times. I just got to the point where I just wanted the car and be done with it.

---I can't knock them too much for this one as I know some other dealers do this too. I already purchased at the advertised price, and later I find out there were also hidden fees coming from the dealership like vin etching $199 and a conveyance fee of $399. A good dealership will let me know the fees and pricing that they're throwing on top of the price before negotiating and purchasing. Lesson learned.They charged $199 for etching when I can get it done for $20. They wouldn't waive or lower it because they said they already did it.

Edit 02/13/2018: It's been years since I wrote my review. Good news is I haven't had many problems with the car, as is expected for a certified car. Only thing is I was told it's in showcase condition but it did have a few minor dents when I received it. Nothing to make a big fuss about.