Monchi

Review of Katharinenthal Restaurant and ...

We were 2 couples and 2 kids. Served first only 2 ...

We were 2 couples and 2 kids. Served first only 2 of us. We had to wait 15 minuts for the other 2 dishes to arrive. They took very long time to bring the food for the kids, considering that it was the small meal. We also asked for one milkshake, that never arrived durig all the meal. So we had to go to the counter to ask for it. They said the guy that prepares it was in the bathroom (for 40 minuts?), and went back to their tasks, without telling when we would get it. They took like 10 more minutes, so we had to approach the counter a second time to ask for it. In the end we had to the milkshake. They did not apologise for all the wasted time and the uncomfortable experience. I understand if the place was a bit crowded, but an apology is the least someone can expect.
Beside the bad service, the food was really good.