Jessica Smart

Review of Woolley Grange Hotel and Resta...

Beautiful place! Booked for a mother and daughter ...

Beautiful place! Booked for a mother and daughter spa day and had the worst start to our spa experience with being told our treatment bookings hadn't been booked correctly, only one person could have a treatment, not very helpful staff and then being told the voucher I used to make the booking now wasn't valid so I would have to pay aa they wouldn't honor the voucher, even though I had confirmed everything before the day and everything was fine. So that ruined it for us, but a lovely manager called Claire came to our rescue and turned the awful experience around and could not have been more helpful, we had our treatments and the afternoon tea which was lovely and my daughter finally got to enjoyed her first spa experience! I do recommend the spa staff have customer service training as their interaction with myself and the other spa users was poor.
But a massive thank you to Claire and the lovely staff in the hotel for making us feel very welcome!