Louise Yau

Review of Sustainability Trust

Great charity/initiative but so disorganised could...

Great charity/initiative but so disorganised couldn't get insulation, down-lights etc

Booked a healthy home assessment last year just before covid, assessment was delayed until end of lockdown which is fine but the assessor was meant to quote for the downlights as well as insulation but needed to get someone else in, they also said they'd nee to get someone else in to quote for a heatpump. Got a quote for the insulation weeks later and heard nothing about the downlights, followed up weekly for months and was never able to get the downlight assessment. I also couldn't go ahead with the insulation install because they advised not to do that without the led downlight upgrade as they can't do the downlights after the insulation! So in the end i gave up and stopped following about the downlights. The idea of a one stop healthy home shop sounds great, get your insulation, heatpump, lights etc done all in one go but in reality they're so disorganised (seems the case from other reviews too) they end up loosing keen customers.