I have to unfortunately slam these people. Clearly...

I have to unfortunately slam these people. Clearly customer service working off a script in some foreign country and can't even respond sensibly. I asked 5 times how to make a principal payment only. Each time they responded with information that was either nonsensical, incorrect, or inapplicable. It is amazing that such a large company can buy out mortgages in mass yet fail to provide basic customer service for the easiest of things.