I purchased a cake from this baker on 6/9/2020 for...

I purchased a cake from this baker on 6/9/2020 for my dear mother's 71st birthday. I called the bakery about three days ahead and spoke with the owner to place my order; I explained that I wanted a 6", two layer yellow vanilla cake with fresh strawberries, strawberry jam, and buttercream between the layers. I also wanted buttercream frosting to cover the outside of the cake, and "Happy 71st Birthday Mom" as the inscription on top.

I picked the cake up cake on 6/9/2020. When I arrived, there was a young girl (maybe 19-21 in age) that came to the counter to help me. She showed me the cake, and boxed it up. Roughly $38 later, I was off.

Family came down from Tennessee for the birthday dinner. After eating, we all sang Happy Birthday and brought out the cake and ice cream. I got the knife and went in to cut the first piece of cake while everyone watched. To my embarrassment, there was NO butter cream, and NO fresh strawberries between the layers, but only the strawberry jam I requested. And what's more, instead a fluffy, moist, yellow cake, it was brownish-beige in color as if it had been over baked and VERY dry. I was in utter shock. I just stood, looking the cake over in disbelief.

My family assured me it was it was fine, and that we should just eat it, because there was not other cake to default to....which was true. Nearly $40 for a small 6" cake that was a complete disaster.

I've baked for years, and have never seen anything like it. I've baked wedding cakes for friends, was a baker for Whole Foods Market, etc. Now I wish I would have done it myself, but could not because of work and time constraints. Will never order from here again, and certainly won't recommend. Unfortunate...