Sasha Montalvo

Review of Kissimmee Utility Authority

Originally I'd given KUA 1 Star, I will give credi...

Originally I'd given KUA 1 Star, I will give credit where it's due, their linemen crews and techs are amazing. They had our power up and running with 36 hours of losing power during Hurricane Irma. KUA costumer service is a different story, we asked originally for ETA of the outage for our area and were advised ETAs would be given after 24 hour assessment. Which is reasonable, however we have a daughter who suffers from asthma and she was need of a breathing treatment which requires power. We asked KUA for some kind of information so we could make a decision on staying home or finding a place with power for a few days if crews would not be able to get out to us or if the outage would last longer than we'd anticipated. KUA was no help in this regard. No information if crews were in my area or if any assessments had been made, nothing. The chat, call center and social media outlets all referred to each other and would only give stats of what had been resorted or how to report and already reported outage. Not having power was an inconvenience of course but the lack of information and customer service is what was frustrating.