I would not recommend John Moore to change my ligh...

I would not recommend John Moore to change my light-bulbs. Having John Moore service is living hell... and I'm a former US Marine infantryman... I'd rather be back in combat than deal with them again.

In August of 2015, I paid John Moore to completely replace my homes old a/c system, replace all duct work, and blow in insulation in the attic. All told, approx $20,000 worth of services.

In the process of removing the old system, John Moore found a rats nest in the attic. The salesmen called me to explain that John Moore wanted to stop the installation until the rats could be removed as they would destroy the new system That made sense to me, and I decided to go with John Moore Pest Control. I purchased their Pest Control option, which guaranteed a year rat free. I also purchased termite prevention, as well as regular home/yard pest spraying. The pest control folks came out, explained that they sealed the home and attic, and they laid traps out. One brutal week of Texas August later... the a/c folks came out and finished the install.

The install was terrible. Within the first 30 days, the a/c failed three times. The first two were pressure switches, then a coil. The John Moore service tech commented on the installation as "terrible" and "subpar"; and then he took me into the attic to look at the the sagging plenum boxes and poor work. Another installation team was dispatched out on day 60.

The entire time... rats descended from the attic and started destroying the house. Holes chewed into cabinets, doors, baseboards, food destroyed, and they destroyed my new a/c system.

John Moore agreed to replace all duct-work and damaged components once they got us rat free. Fast forward to October of 2016, and John Moore never got us rat free. They quit. They said they would refund my money - it's 11/15/2016 and I haven't seen it yet. They also double billed me on my regular pest spraying service. Still haven't seen that either. Correspondence seems to die on Harry's desk (the Pest Control manager).

So I called Critter Control of Houston. They sent technicians out to the house, and sealed it up properly. The crew foreman walked me around the house with a dowel rod and showed me 4 places John Moore sealed improperly, 2 places they outright missed, showed me how the flashing around the garage door was a personal injury potential if someone fell, showed me the failure of using hardware cloth to patch holes. John Moore screwed hardware cloth over my clothes dryer's outside vent--- major fire hazard. Critter Control used mortar to seal entry points and did a bang up job. I cannot recommend them enough.

On 11/12/2016, John Moore did make good on replacing the a/c components that were damaged. I finally have working a/c. 1 year and 3 months later. I still haven't seen my refund for Rodent Control nor my refund on the Pest Spraying service.

Save yourself a massive headache and go elsewhere.