If I could, I would give minus points today for th...

If I could, I would give minus points today for the women's underwear department and especially the head of department Ms. M. Melzl. A week ago I bought a sleep t-shirt that I wanted to exchange due to material defects. Two salespeople and Ms. Melzl were so unfriendly and refused to exchange them. Although the seam warped several cm after washing. I'm used to a different service from Breuninger. As long as Ms. Melzl is head of department, I will definitely not buy anything in the department. The competition is big enough. In every other shop you can easily exchange the goods, even at the discounter. Perhaps you have not yet realized that you live from your customers and not the other way around.