Bridget McLaughlin

Review of Don Jacobs Toyota

Read to end to appreciate just how awful they are!...

Read to end to appreciate just how awful they are! Purchased a used vehicle from here with 38000mi (which I am happy with.... *6-week UPDATE* which at 39000mi ended up having intermittent electrical system issues so there is no radio and no HVAC with no known cause). The process to purchase said car was frustrating beyond reasonable car shopping frustrations. After walking in, with the intention of purchasing the car I researched online, being preapproved for a loan through my credit union and having cash in hand, I was ready to trade in my late model BMW with 89k miles on it, in good condition. They lowball offered me $1000 for it, citing some wear on the interior door panels and a fading lcd screen. $1000!!! The tires alone were worth that. I asked to speak to the person appraising, but I was told by the salesperson, Mariah, to write my opinion of the value on a paper, sign it, and she d bring him the paper. Mariah kept interrupting our sale by helping other customers who just were walking in, while at least 5 other sales reps were wandering around or on their computers. She left me alone and confused, unsure of where I stood or aware of negotiations. I felt disregarded. It took me more than 5 hours to make this purchase, where I was asked no less than 4 times if I d be interested in applying for their Toyota Financial even though I told them I wasn t interested. The sales pressure and tactics are unforgivable. Bought the car weeks ago and keep replaying in my head how I felt taken advantage of. This is the interaction that gives car salespeople a bad rep.