The service department is great.

The service department is great.
The sales department is terrible!
You will be stereotyped and judged by the staff. You are only treated appropriately once your finance application surpasses their expectation. After that, you will feel the weight of the sales staff attempting to take advantage of you/the sale. They will strategize and coordinate around you until the transaction is complete; it is only until then when you need their service department, consumers/clients are treated appropriately.