Richard Zarzaur

Review of St. Vincent's Health Systems

This one star is for the customer service and bill...

This one star is for the customer service and billing issues! Their care was above average but trying to resolve a billing issue over the phone is next to impossible. They sent my account to a collection agency because of a billing issue. They needed more information from my doctor and I talked to them numerous times and didn't get that information from them for 10 months. I contacted my doctor and told them what billing needed and provided my doctor with the fax number they gave me. That was two months ago. The collection agency contacted me again two days ago. I called St Vincent's customer service again and come to find out they didn't get the fax from my doctor and they didn't know who that fax number belongs to. One thing I didn't know until today is that if you call St Vincent's and ask for billing you get customer service, you aren't allowed to speak with the billing department that is actually causing you trouble. My doctor fax the new information today and I call to make sure they have it. They tell me that they can't access faxes for at least 24 hour. Also that the fax number my doctor faxed to was customer service not billing, because they can't give you billings fax number. Yesterday I wanted to speak to a supervisor and was told one would call me back within 24 hours, just proves they can't count either. "Customer Service" what a joke. The only quality service I received was from the hospital staff while I was admitted. I guess that is where they hire the people with brains and that's a good thing.