Steve West Review of AutoNation - Subaru West, Gold...
Outstanding - my son just moved to Denver from Ohi...
Outstanding - my son just moved to Denver from Ohio three weeks ago. We had his Subaru Crosstrek serviced locally at our Subaru dealership in Ohio. Unfortunately on Sunday after trip to Breckinridge his clutch failed on I70 requiring a tow. As a certified vehicle the 24/7 assistance was very efficient. Based on existing reviews, I had the vehicle towed to AutoNation West in Golden late on a Sunday evening. Monday morning I received a call from Service Advisor-Trent. He did an outstanding job of diagnosing the problem and quickly worked the car into his schedule. He told me he could get the work done on Tuesday. To my surprise, he called Monday afternoon and said the Crosstrek was ready for pickup- a completely new clutch assembly done. Subaru of America also worked with Trent at Auto Nation and was able to provide some additional financial help toward the overall repair cost. Trent embraced my conversation with Subaru of America and kept me updated. An outstanding experience - definitely found our new dealership in the Denver area. From a corporate to the local experience, Subaru is outstanding to work with.
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