Greg Lambert

Review of TSC>Direct

If you would like to hire a secretary to file all ...

If you would like to hire a secretary to file all the paperwork this company requires you would still not save a dime by using them. I filled out their lengthy application online, received my quote, then called the next morning to start the policy. When they answered the phone I was told that none of the information I filled out the night before was saved and I had to start the lengthy process all over again on the telephone. After completing the process I was told there was an issue with one of my vehicles. They said their underwriter claimed my Pontiac G6 was uninsurable because it was considered a high performance racing car. My G6 is a 4 door sedan with a 4 cylinder engine. I had to fax the title over to them and then the next day they began my coverage. After making the first initial installment and then one monthly payment I was sent a letter for additional information regarding an accident my wife had in 2015 , they also wanted to see my grown sons proof of insurance, and my proof of insurance for the last 18 months. Being that they already accepted my money and began my policy I considered this an odd request. I then faxed them the information they needed, time stamped from the fax machine in the Duty Lieutenants office from the Sheriffs Office where I work. I faxed that information over on a Friday at 1400 hrs. The following Tuesday I went online to pay my bill and was told that my policy was cancelled. They said I failed to provide the proper documentation. My secretary must have been off that day and missed something...lol. Needless to say I did not try to renew with this sham of an insurance company but was still owed a refund from my policy. This was June 26th, 2017, today is July 12th 2017 and I have yet to receive my refund. I was told it was mailed out on the 27th of June. Now I have to drive from Manorville into Nassau County to pick up my money that they owe me. All in all, the entire process was time consuming, frustrating, and completely unprofessional. I would not recommend this company to anyone and I have filed complaints with the NY State Department of Finance which regulates insurance companies in NY State, the BBB, and the Attorney Generals Office. I have told many people how poorly I was treated by this third rate insurance company and will tell anyone who listens how poorly they treat their paying customers.