Jared Matthew Review of Peak Properties, LLC
We moved out 8 months later and broke our lease.
We moved out 8 months later and broke our lease.
Issues: Neighbors so loud we couldn't compete without a sound system of our own, no hot water, no heat in the dead of a Chicago winter.
The apartments are thin and there was nothing Peak would do about the upstairs tenants playing music so loud I could sing along to their music and name the tv show they were watching. (We did go up several times to handle on our own before bringing it to Peak's attention). We were told to deal with it and there was nothing they could do.
We had hot water 2 days per week if that. The units did not have their own water heater so we were sharing with other units. We mentioned the hot water issue right away. They said there was nothing wrong with the water heater. Hot water is a right and requirement for every apartment but they didn't feel the need to fix the issue so we took cold showers most of the time. 2 days per week is not an exaggeration. That means cold showers 5 days per week.
In January our heater broke. It was below 0 outside with the Chicago windchill. They didn't fix it for 48 hours. Our apartment was 45 degrees before the heat came back on. They then told us it was because they didn't replace our filter back in the fall because they heard our dogs barking. Our dogs were locked in a bedroom every time they told us they would be showing the space or doing building maintenance. They never contacted us to confirm the dogs were locked up or to schedule a time to replace the filter while we were home. They just decided not to do it. Then when it broke in January and it was cold we were not that big of a priority.
At that time I had had enough and was going to leave a review on Yelp but found the email address for the guy who was responding to all the one star reviews. I contacted that gentleman and he arranged for us to get out of our lease at no cost to us as soon as we found a new place to live.
That was the only positive part of the whole experience.
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