Tony Gillies

Review of Mercure Hotel Auckland

Staff were friendly enough. Pleasant but with a bu...

Staff were friendly enough. Pleasant but with a busy schedule during my stay, sleep was important to me. Outside noise at night (a wednesday and thursday) was terrible and kept me awake. Occasional hallway noise was loud and disruptive.
The most disappointing aspect was that after a long day of meetings, I returned to the room at 8pm to find it unserviced. When I called reception to alert them of the issue I was told that cleaning staff had left for the day but the on duty manager would call me. I did not receive the call or an explanation.
NB: I booked through Accor and I am an Accor Plus Gold member