Extremely unprofessional. Wasted my time. Escalate...

Extremely unprofessional. Wasted my time. Escalated to a manager, Angie, who said she would reply in 24 hours. Never heard from her. Followed up, still nothing. This agency advises to apply to note your interest, even when you still have questions about the property (no viewings due to Covid-19 and no video tour prepared) and instantly your employer and landlord receive reference requests and then you're apparently locked into to this particular listing. Shambolic. Worst I've ever dealt with.