Alexa Blake

Review of Mercedes-Benz of Bellevue

LIED TO NUMEROUS TIMES!!! TIME WASTED! GIVEN FALSE...

LIED TO NUMEROUS TIMES!!! TIME WASTED! GIVEN FALSE INFORMATION!!!

Working with this dealership has been an absolute NIGHTMARE!!! My husband and I came into the dealership to look at a 2007 Yukon Denali. After test driving the truck we made an appointment with Pam to come and talk numbers. We waited over 30 minutes for her. We waited past our appointment time. We made a second appointment to take the truck to GMC and get an inspection. Showing up to the dealership, I had to wait for an hour for Pam. She was over 45 minutes late to our second appointment. She caused me to be late getting the truck to GMC. She wasted my time and the service center's time at GMC. Upon getting the vehicle inspected it was found that there were some things wrong with it. A bare minimum of $1,500 worth of work, to around 3k. I needed to discuss the inspection with my husband before making a decision (my husband who works Monday through Friday and unavailable until after 5:00PM). Upon returning to the Mercedes Benz of Bellevue Pam approached me pressuring me to make a decision (without talking to my husband first). Then a second sales associate approached me stating that 3 people were interested in the car (after it had sat on their lot for two months literally untouched by a single person). Danny, the manager then approached me and VERY aggressively stated he had 4 or 5 people who wanted the car and they absolutely would buy it today so I HAD to make a decision (again without speaking to my husband). Danny was so incredibly aggressive I would not have given him my business even if I had mounds cash falling out of my pockets. He was miserable to work with!!! The 3 sales associates were pushy and down right dishonest. I left the dealership with plans to speak to my husband about the car that night and before I was able to do so I received a text from Pam stating it sold. We had offered them the title to my SUV, as collateral to hold the Yukon. They denied the offer. Two weeks go by and my husband and I get an email from Pam stating the dealership has another 2007 Yukon Denali. Same color, similar milage and specs, same price. We asked if it was the same vehicle and if it was not the same truck if we could get the VIN number on it. Pam replied assuring us that it was not the same car and provided us with a VIN number that was in fact different than the first Yukon. She emailed us through out the week letting us know it was in reconditioning and would confirm on Friday that it was ready for a test drive. We made an appointment to come in on Friday, in which she told us she would be busy but that Scott would be available to help us. We received an email from Pam on Friday confirming we could come in for the test drive. When we arrived on Friday, Scott was gone. Pam had not even checked the schedule as Scott did not even work that day. Already feeling jerked around by the dealership, she found someone else to help us. Dennis came over and more confusion began. Pam gave us the specs of the SOLD Yukon, with the VIN number of the NEW Yukon. She also lied as it was NOT a 2007, it was a 2009. She told us the cost was $17,994 and it in fact was $27,991. My husband still trying to give them the benefit of the doubt said "Okay, its fine, lets just go ahead and test drive the truck to see if we even like it". Dennis then informed us that the car was not even ready!!! That it was still going through reconditioning!!! Not only did Pam lie, but she COMPLETELY waste our time for a THIRD time as I had drove down from Bothell during rush hour traffic, to downtown Seattle to pick up my husband, then to Bellevue JUST to test drive the Yukon specifically because Pam HAD CONFIRMED that day the truck was ready for a test drive. Dennis who kept apologizing profusely for the entire situation, said he would contact us when the car was ready to take out for a drive. 5 DAYS LATER we have not heard a single word! The truck now?..... LISTED up for sale on their website, ready to be driven. REALLY?! and NO call letting us know.

I cannot stress it enough, GO SOMEWHERE ELSE!!