CRISTIAN BOBADILLA

Review of AutoNation Ford Jacksonville

Shameful experience at this dealer, I stop by to t...

Shameful experience at this dealer, I stop by to test drive a new f150, the manager at this location failed to inform me about rebates and how financing works with the rebates. the manager gave me a purchase the vehicle but the interest rate was 3.99% so I decided to give a call to my bank to see what interest they will give me, to my surprise they gave me 2.99% so I collected the check from my bank to pay for the truck. the moment I siad to the manager that I have my own financing things got ugly, the manager got very upset and unprofessional about the fact that I had my own financing in place, he assumed that I was going to finance with them witch was a lie, I did not commit to a financing option at that time and I said I might do it if the rates are ok for me, then he turn around and left me with my check in hand. Im a business owner and I will never turn my back on my costumers and leave because the costumer did not make me a profit that i was counting on, I can understand that the dealer need to meet a number criteria to make it profitable to do business. I was not informed correctly how the rebates work with the dealer financing I was just given a purchase number to buy the vehicle and that was it, I did call another dealer in Orlando to request information on the same vehicle about $1000 dollars cheaper and the person how talk to me ont the phone explain it correctly the way that the rebates work, they apply all the rebates to the advertised price financing and then see if you qualify for it base on financing option an so on. they took the time to explain that if you have your own financing you will loose about $1500 dollars of rebates, my problem is that if you as a professional manager see the situation just take few minutes to explain it to me and Im pretty sure i would understand and proceed with the in house financing option and then refinance later with my bank of choice , because a bad reaction
the company have lost a costumer an a sale.