I was a loyal, longtime Floe product owner until I...

I was a loyal, longtime Floe product owner until I needed there support after some storm damage. We own 4500VSD lift with 24' canopy and boat guide ons, 5 roll in dock sections, 2-8'x8' sundecks, wedge, and ramp. We had a storm with a max wind of 40 mph, not that strong of a storm, come through our area and destroy our canopy and some of the structure. At first Floe's response was a 3 sentence email ending with "Have a Happy Holiday." Of late the excuses have been "fabric wear", and now "improperly torque canopy rail studs." My problem is Floe's distributor's both installed and 2 years ago repaired this same canopy from other storm damage and no were in Floe's manuals can I find rechecking the torque of these rail studs, this surprises me for such a critical item that causes so much damage. Floe has now redesigned there canopies with vented ends to address this problem, but still insists no part of this damage is there fault. I only asked for a discount on the $1400 worth of damage, even $50 discount would have satisfied me. Instead I received pages of email correspondence about how the damage is not there fault. Obviously part of the companies business model is selling repair parts at full profit margins and encouraging there customers to submit the cost to homeowners insurance taking advantage of there customers misfortune. One of Floe's four primary commitments is to there customers, customer service is also apart of there companies core values, they did not meet these objective in my case.