This is a beautiful, stunning resort with main bui...

This is a beautiful, stunning resort with main buildings, ballroom and Villas. Everything is very clean and pristine. Most of the staff were very professional, but generally unfriendly. This was surprising and very sad for me. The amenities were accessible and beautiful very well kept. One service driver by the name of Francois was extraordinary and kind. He answered all of our questions and enlightened us on some background of our experience in Miami. overall it was a positive experience, my friends and I experience many technical difficulties with the parking Gates and he passes. The hotel charged us for self parking though it was impossible for us to get in or out independently. I'm still waiting to hear from the valley manager to take those charges off of my credit card.