Sue Lemon

Review of Brown Motors Ford Lincoln Chry...

I called last Friday for an appointment to get my ...

I called last Friday for an appointment to get my car in this week for service. I was told that I could bring it in Wednesday which worked for me as I was on vacation this week. When I arrived Wednesday morning I was told that my appointment was for next week Wednesday. I advised the serviceman that I was not told a date, I was only told Wednesday. He went so far as to call me a liar by stating that he did tell me the date when he made my appointment. I was jotting things down as we spoke and I did not have a date written down. I spoke with the manager and he said I could leave my car and that they would call me Thursday. Thursday came and went. I called this afternoon at 2pm and they hadn't gotten to my car. I asked if they would be able to get to it Saturday and he said no as they work with less mechanics on Saturday. Sooooo...I'm going to pick my car up that they have had for 3 days and never serviced it. I'll never be giving Bosak my business again. What a shame that they have now lost mine and my families business.