We won t come back. Booked a weekend stay here for...

We won t come back. Booked a weekend stay here for my husbands birthday and it was disappointing on multiple levels. The main restaurant is closed but there was no mention of that on the website. Your option with kids for an easy dinner close to the hotel is to go to a sports bar with bar food. This would have been good to know prior to booking as we would have come after the restaurant is back open. Line to check in was 20+ minutes and we weren t even at peak check-in time. The lady kept saying her computer was slow. The pool bars and some other restaurants are closed u til March. Again would have been good to know prior to booking. We needed a wine opener and The Market nor concierge had one. They recommended we go out of the hotel, to the aforementioned sports bar, and see if they would let us borrow one of theirs. It was packed and I already waited in that line for a long time for a drink earlier. No thanks. Later on, we went to grab a beer at the 360 cafe and they we re out and told us to go to the sports bar. Again didn t want to wait in the line with everyone else when they are supposed to have beer there.If I wanted to spend my weekend at a sports bar I could do that a lot easier and cheaper at home. The smores campfire broke so we couldn t do smores. We waited for a while and it never did start working.

At the sports bar I asked for a frozen drink and they said they didn t have a blender nor offered any other drink suggestion, otger than try a restaurant down the street after taking a shuttle there. Not great service since we were supposed to have a hotel bar and restaurant, and now after going to the sports bar, I m being told to go to a 3rd location for a basic blended drink. At dinner my hubs asked for a water 3 times and it never came. We ordered a cheese pizza and got pepperoni, but after waiting 30 minuted we didn t want to wait another 30 minutes for another pizza to be brought out. No manager ever asked us how our stay or food was.

The room didn t have an exhaust fan in the bath. Even holiday inn has those. I can only imagine the mold in the walls. ...I could go on. I don t know how they are 4 stars. Go somewhere else.