We usually have good experiences here so I am more...

We usually have good experiences here so I am more than unhappy to report my last visit. We arrived when there was VERY FEW cars in the parking lot. We were one of the only groups in the restaurant. Our waitress took a little bit to come over and get our drinks but after she brought our drinks and bread everything went downhill from there. She said she would give us a minute to look over the menu and then she d be back. She returned 20 minutes later (AGAIN VERY FEW PEOPLE IN THE RESTAURANT)... anyways she took our orders and then we waited... our orders consisted of 2 chicken tender plates, a burger plate, a large grilled chicken salad, a loaded potato with a side of veggies and a bowl of soup. Our drinks (water and tea only) we re constantly empty. I had to grab another server on multiple occasions to ask for water. We received our side salads finally and then a little while later MOST (4/6 orders) of the food came out. I sat patiently waiting on the large chicken salad which I assumed would be one of the first things out and my sister waited on a single bowl of soup. We assumed that it was a lot of orders so there would be multiple trips made to bring the food. 10 minutes later our waitress comes to the table to tell us AFTER EVERYONES FOOD ARRIVED that they were out of soup... she also realized that I never received my food. My sister chose not to order anything else because at that point everyone already had their food and we would ve had to wait again. My food (A SALAD) came out about halfway through everyone else s meal. 2 out of the 4 meals that actually did arrive had cold food. For the 3rd time let me state IT WAS NOT BUSY. Missing food and cold food is unacceptable. And if all that wasn t enough we got charged for the soup we never received. We had to wait an extra 10 minutes to get that money back. Now I was a waitress for 5 years and I get bad days so we still tipped her fairly generously but the overall experience was not great at all.